Security overview

We protect your data.

All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Your data is sent using HTTPS.

Whenever your data is in transit between you and us, everything is encrypted, and sent using SSL/TLS. Any business case attachments which you upload to us are only accessible to users invited to each individual business case. Organisation logos and user avatars are publicly accessible. Business case data & messages are stored in our database, and only accessible to users invited to a business case, the seeker of a business case and any admins on your account.

Full redundancy for all major systems.

Our servers – from power supplies to the internet connection to the air purifying systems – operate at full redundancy. Our systems are engineered to stay up even if multiple servers fail.

Sophisticated physical security.

Our state-of-the-art servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorised personnel have access to the data centre. 24/7/365 onsite staff provides additional protection against unauthorised entry and security breaches.

Regularly-updated infrastructure.

Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.

We protect your billing information.

All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.

Have a concern? Need to report an incident?

Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Please contact us at security@smartapprove.co.uk for details on how to securely submit a report.